Contact Support & Feedback

Have questions, identified an issue with a specific PDF format, or want to suggest a new tool? Connect with our dedicated engineering team.

Direct Email

Reach out directly for general support, partnership inquiries, or bulk usage queries.

nileshverma99731@gmail.com

Bug Reporting

If a document failed to render, compress, or split, share the file specs and browser details.

Investigated in < 24h

Feature Requests

Suggest new PDF manipulation features, custom export formats, or compression presets.

Weekly Releases

Quick Self-Help Troubleshooting

Before emailing support, check if your issue can be resolved with these standard quick fixes:

Browser WebAssembly Support: Ensure your web browser (Chrome, Edge, Firefox, Safari) is updated to a recent version with WebAssembly enabled.
Password-Protected PDFs: If your document requires a password to open, unlock it using our Unlock PDF tool before merging or compressing.
Corrupt File Streams: If a document fails to parse, try running it through our Repair PDF utility to reconstruct the broken cross-reference table.
Clear Browser Cache: When new tools are released, clearing cached assets ensures you are running the latest compiled WebAssembly workers.

Frequently Asked Support Questions

What is your typical response time for support tickets?

Our core engineering team monitors inquiries continuously. You will typically receive an actionable response within 12 to 24 hours during business days.

What details should I include when reporting a PDF conversion error?

To help us diagnose and fix issues quickly, please provide your operating system, web browser version (e.g., Chrome, Firefox, Safari), approximate file size, and the exact error notification displayed.

Can I request new document conversion tools or batch features?

Yes, we actively welcome user feedback! We frequently prioritize new WebAssembly utilities and format converters based on user submissions.

How do I report a security vulnerability or bug?

Please email our technical team directly at nileshverma99731@gmail.com with 'Security Advisory' in the subject line. We will investigate and patch confirmed issues promptly.